We serve as a neutral bridge between patients, families, guests, staff and faculty. We encourage open communication and fairness in order to offer excellent service to every patient.

A Patient Relations specialist can help:

• Answer your questions or concerns about care received at Vanderbilt
• Answer your questions or concerns about VUMC policies and the academic medical center setting
• Promote and support Help you know and use your Patient Rights (Versión en Español)
• Offer information about Advanced Directives, documents that offer set instructions for care in certain situations
• Represent a formal grievance process
• Pass along comments and praise for outstanding service

Contact Us

Call (615) 322-6154, 7 a.m. - 9 p.m. daily.

If you call outside these hours, please listen to the recorded message carefully. Press 0 on your phone for the Vanderbilt Operator and ask to speak with the Adult Hospital Administrator on call.

Patient Relations
1817 The Vanderbilt Clinic
Nashville, TN 37232-5612
8 am - 5 pm Monday - Friday
Fax: (615) 343-4163