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Otolaryngology Patient Care Coordinators

Meet Our Team

Our patient care coordinators guide our patients through their journeys to ensure they receive the best possible care. The patient care coordinator for each program can help:

  • Schedule and coordinate all the presurgical and post-operative appointments, limiting the trips to be made to the hospital
  • Reschedule missed appointments so treatment is not delayed
  • Provide patients with a detailed appointment itinerary and information explaining tests and procedures
  • Track patients' progress through surgery and recovery to keep their provider informed of their progress
  • Facilitate the connection between the patient and their condition and the VUMC care team
  • Serve as a personal contact for patients to reach out to for any questions or concerns
Jennifer Brown

Jennifer Brown

    Patient Care Coordinator, Sleep Surgery
Joyce Brown

Joyce Brown

    Patient Care Coordinator, Complex Airway Reconstruction
Joel Gillock

Joel Gillock

    Patient Care Coordinator, Head & Neck Cancer Surgery
Phyllis Patterson

Phyllis Patterson

    Patient Care Coordinator, Cochlear Implant
Michael Philpott

Michael Philpott

    Patient Care Coordinator, Skull Base Tumor Surgery
April Armstrong

April Armstrong

    Patient Care Coordinator, Head & Neck Cancer Surgery