Quality and Patient Safety
At Vanderbilt, our standard is excellence in everything we do. From explaining medical conditions in plain English to successfully completing the most complex surgeries, we strive to be the best.
Below are some snapshots of how we're doing in several key areas, including patient care, preventing infections and reducing readmissions. We update this information quarterly, and we hope you find it useful as you make your healthcare decisions.
If you have a question or comment about patient care, please contact the Office of Patient Relations.
Phone: (615) 322-6154
Fax: (615) 343-4163
Office hours are 8 a.m. to 5 p.m., Monday through Friday.
Patient satisfaction survey
Each year an independent firm asks Vanderbilt patients what they thought of their experiences here. We strive to give every patient personalized, world-class care, and we value every comment.
Overall hospital rating
94% of patients rated Vanderbilt University Medical Center as excellent or very good.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
Communication with nurses
97% of patients rated Vanderbilt University Medical Center as always or usually satisfied regarding communication with nurses.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
Communication with doctors
96% of patients rated Vanderbilt University Medical Center as always or usually satisfied regarding communication with doctors.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
Response of hospital staff
91% of patients rated Vanderbilt University Medical Center as always or usually satisfied with response of hospital staff.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
Cleanliness of hospital environment
90% of patients rated Vanderbilt University Medical Center as always or usually satisfied with hospital cleanliness.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems
Quietness of hospital environment
89% of patients rated Vanderbilt University Medical Center as always or usually satisfied with hospital quietness.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
Pain management
94% of patients rated Vanderbilt University Medical Center as always or usually satisfied with their pain management.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
Communication about medicine
82% of patients rated Vanderbilt University Medical Center as always or usually satisfied with communication about medicine.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
Discharge transitions
89% of patients rated Vanderbilt University Medical Center as yes, satisfied with discharge transitions.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
Recommend the hospital
97% of patients rated Vanderbilt University Medical Center as definitely yes or probably yes in terms of recommending the hospital to others.
Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
