Aubrey M. Austin APRN

Good

The care provider delivered a silver nitrate treatment to my cervix during my routine pap smear. However, she did not fully explain the procedure ahead of time or its potential side effects. She told me that this is a chemical that can help the cervix heal. At the time she mentioned it, I was in the middle of my exam (e.g., on the pelvic exam table), and I felt unsure and confused. In any case, I consented to the treatment. However, when I was reading about this treatment after my visit, I was surprised to learn about additional considerations and side effects that may have impacted my decision making. For example, I did not know that the chemical was a cauterizing agent or that I should avoid tampons and sex after the treatment. These details seem important, so I am confused as to why this Information was not shared with me as a part of the informed consent process or the instructions for post-treatment care. This was my first visit to the Vanderbilt's Women Health Center, and unfortunately I am now reconsidering my options.

Needs to learn others culture. Stop making assumption.

I was very impressed with Dr. Austin. I expected some pain ahead of time, but there was NO pain during the exam.

Good

Aubrey is an exceptional Nurse Practitioner. She listened to all of my concerns. She's an excellent problem solver and most importantly she exemplifies empathy and truly does care.

She was incredibly kind! I discussed issues that I had had with receiving my prescribed medication with her, and she affirmed my feelings and let me know that she would be willing to help however she could.

Provider's bedside manner is not great, invalidated concerns about perimenopause symptoms due to my age. Provided inaccurate information/recommendations to staff conducting lab work follow up call. I will be finding a new provider.

I cannot express how great this NP was. She was efficient, competent, professional, and kind.