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Telehealth: Prepare for Your Appointment

About Telehealth

Telehealth is the use of live videoconferencing to let you interact with your provider. Instead of driving to your visit, you can see and talk with your provider in the convenience of your own home using a smartphone, tablet or computer with a webcam connected to the internet. There is no extra fee for this service. Co-pays, co-insurance or deductibles, if any, will be the same as an in-person visit. You do need to complete a few pre-visit steps before your appointment.

Tennessee state law requires patients to be physically in the State of Tennessee in order to complete a telehealth appointment.

How to use My Health at Vanderbilt for Your Telehealth Visit

Preparation Steps

  1. Set up a My Health at Vanderbilt account.
  2. Download the My Health at Vanderbilt app from the Apple App Store or Google Play if you will be using a smartphone or tablet for your telehealth visit. You don't need an app if you access the website from a desktop browser.
  3. Log in to My Health at Vanderbilt to review appointment details and more information.
  4. Before your telehealth visit, you’ll need to complete your PreVisit steps. Give yourself at least 20 minutes to finish them. You can start your PreVisit up to three days before your appointment.

You must pay your co-pay before you can join your telehealth visit.

System Requirements

The My Health at Vanderbilt website works with most current Web browsers and operating systems. Mobile app users must download and install My Health at Vanderbilt version 10.1.4 or higher for access.

For best results, use a system meeting or exceeding the listed specifications when accessing My Health at Vanderbilt:

Microsoft Windows

  • Microsoft Edge (Chromium) Web browser.
  • Windows 10, or newer, operating system.
  • Telehealth visits require a webcam and audio.

Apple macOS

  • Google Chrome Web browser.
  • macOS 11, or newer, operating system.
  • Telehealth visits require a webcam and audio.

Apple iOS or iPadOS

  • iOS and iPadOS device version: 16.1.1
  • To check your iOS or iPadOS version, go to: Settings > General > About > iOS or iPadOS Version
  • You can check for available iOS or iPadOS updates by going to: Settings > General > Software Update

Android

  • The minimum operating system version required for Android devices: 12
  • To check your Android version, go to Settings > About phone/tablet > Software information > Android version.
  • You can check for available Android OS updates by going to: Settings > Software Update > Download and install.

Internet

  • Telehealth visits work best on a fast Internet connection. 
  • 4Mbps. download and 2Mbps. upload, or faster, speeds recommended.

Enable camera and microphone on mobile phones

For iPhone/iOS: 

  • Open “Settings” and scroll to find “Safari” in list of apps
  • Scroll down to locate “Camera” and select “Allow” 
  • Tap the back arrow to return to previous screen
  • Find “Microphone” and select “Allow” 


For Android:

  • Open the “Settings” app
  • Tap “Apps” and tap the app you want to change. If you can't find it, tap “See all apps.” 
  • Chrome will be the first app that we will change.
    • Locate “Chrome” and tap “Permissions”
    • Tap “Camera” and tap on the bubble that says “Allow only while using the app”
    • Tap the back arrow to return to the menu
    • Tap “Microphone” and tap on the bubble that says “Allow only while using the app”
    • Click the arrow back to the “Apps” menu
  • Next, we will update the "My Health" app
    • Locate “My Health” in app list and tap “Permissions”
    • Tap “Camera” and tap on the bubble that says “Allow only while using the app”
    • Tap the back arrow to return to the menu
    • Tap “Microphone” and tap on the bubble that says “Allow only while using the app”
  • Now you may exit out and test the hardware for the device.
     

How to Test Your Telehealth Device

  • After logging in to My Health at Vanderbilt, go to Appointments and Visits to view your upcoming telehealth appointment.
  • Click or tap on the details button of the telehealth appointment.
  • After the appointment opens, you can click or tap on the Test hardware button. This opens your default browser and automatically starts the hardware tests.
  • Be sure to allow the web page to use your devices.

If your device cannot complete the hardware test, or if you have trouble testing your device, call our Help Desk at (615) 343-4357, option 4.